Verification Operations Head

Location: Remote | Experience: 8–12+ years | Reports to: COO

About the Role
We're looking for a senior operations leader with deep experience running large, manual, document-intensive processes to build and run our in-house Verification function from the ground up — hiring, training, and managing a team of 100–150 fresher verifiers responsible for conducting candidate background/report verification at scale. You'll own this function end-to-end: team build-out, training systems, day-to-day management, and report output.

Why this background fits the role
At its core, this is a high-volume, manual, documentation-heavy operation — checking documents against claimed details, calling to confirm records, tracking status across hundreds of open cases at once, and maintaining accuracy under volume pressure. This is fundamentally a process and people-management problem, not a specialized verification-industry problem — someone who has run large manual/documentation operations elsewhere (data processing, claims processing, back-office operations,



document/records management, compliance documentation, or similar) already has the core instincts this role needs: structured process design, quality control at scale, and managing a large team of people doing detail-heavy manual work all day. We'll provide domain-specific training on verification standards; what we can't easily train is the operational instinct for running this kind of team well.

What you'll own
End-to-end hiring of 100–150 fresher verifiers, on a rolling, continuous basis to offset natural attrition and support scale
Building a tiered management structure underneath (Team Leads / Cluster Leads) so a 100–150 person team is never unmanaged, regardless of headcount
Designing and running the full training program for current verifiers — document-checking standards, verification call scripts, red-flag identification, and quality benchmarks
Full ownership of report output — verification turnar

📌 Verification Operations Head (India)
🏢 RP STRATIVA GLOBALS
📍 India