Job Summary

Identification & Detection of Application Frauds for Pre & Post Booking cases & timely resolution of CC/DC Transaction Dispute cases.

Key Responsibilities

Strategy

Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.
Develop and implement processes for improving the quality of sourcing in the region. Conduct investigation into suspect fraud applications.
Provide co-ordination and support of key processes across the country and ensure timely submission and collation of reports across regions.
Provide System and information support to all regions.

Business

Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.




Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.

Processes

Lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for Fraud Risk Management.
Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
Identify and track Key Performance Indicators (KPIs) to support strategy testing workplace and daily operations.
Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable and through regular training of front-end staff and vendors.
Engage appropriate stakeholders to ensure timely remedial actions and escalation of

📌 Manager, Fraud Operations (Chennai)
🏢 Standard Chartered India
📍 Chennai