What You'll Do

The Billing Analyst III is responsible for managing end-to-end billing operations within Avalara's Finance Operations department, including invoicing, accounts receivable, credit and refund processing, and reconciliation between Salesforce (CPQ/Billing) and NetSuite for customers in the US and EMEA regions. This role operates with a high degree of independence and serves as a resource for less experienced team members. You'll report to Sr. Manager Billing.

What Your Responsibilities Will Be

You'll generate, review, and approve customer invoices and invoice batches in Salesforce CPQ/Billing and NetSuite for US, Canada, and EMEA regions, ensuring accuracy against contracts, order forms, and pricing terms.
You'll manage end-to-end accounts receivable (AR) case resolution, including billing discrepancies, invoice disputes, and customer billing inquiries.
Review and apply credit notes, debit notes, refunds, and account adjustments in NetSuite and Salesforce in accordance with company policy.
You'll process cancellations, cancellation-for-nonpayment,



and de-provisioning requests, ensuring correct effective dates and required approvals.
Perform billing reconciliation between Salesforce and NetSuite to identify and resolve sync errors, duplicate invoices, and payment/credit application mismatches.
You'll prepare reconciliation reports for customers on monthly or high-dollar-value billing arrangements and support month-end close activities.
You'll review subscriptions, quotes, opportunities, and sales orders in Salesforce to confirm correct billing setup prior to invoicing.
Manage recurring and usage-based billing cycles and validate that contract renewals and amendments flow correctly into billing.
Maintain accurate billing records and supporting documentation to ensure audit readiness and compliance with company SOPs and SLAs.
Collaborate with Collections, Order Management, Customer Account Management, and Sales to resolve billing or system integration is

📌 Billing Operations Analyst III (India)
🏢 Avalara
📍 India