We're Hiring || Team Leader – Operations || International Hospitality Process || Gurgaon

Location: Gurgaon
Process: International Hospitality
Work Schedule: 5 days a week (Rotational)
Week Offs: 2 rotational week offs

Key Responsibilities:

Lead and manage a team to achieve operational and business targets.
Monitor team performance, productivity, quality, and customer experience.
Drive process adherence and ensure compliance with operational guidelines.
Coach and mentor team members to improve performance.
Handle escalations and ensure timely resolution of customer concerns.
Prepare and analyze performance reports and identify areas of improvement.

Ideal Candidate:

Prior experience in Team Leader / Operations role, preferably in an international process.
Experience in Hospitality, Travel, BPO, or Customer Service will be preferred.
Strong communication, leadership, and people-management skills.
Positive analytical and problem-solving abilities.
Comfortable working in a rotational schedule.

📌 Operations Team Lead (Gurugram)
🏢 TP
📍 Gurugram