We are seeking a strategic leader to institutionalize knowledge transfer (KT) for transitions and steady-state operations, and establish robust knowledge management (KM) practices for London & Llyod’s portfolio in insurance unit.

The role will partner closely with business leaders, delivery, transformation, and HR to deliver measurable outcomes: faster time-to-proficiency, lower dependency risk, improved client experience, and higher productivity.

Responsibilities
Knowledge Transfer & Knowledge Management

Lead & Implement KT frameworks and methodologies ensuring smooth transitions
Track KT outcomes (KT completion %, leakage defects, time-to-independence, hypercare success)
Establish and drive knowledge management practices for recent accounts or teams, including training solutions for new clients.

Measurement & Reporting
Track, govern and highlight risk and create mitigation plan related to Learning Paths during training, documentation (SOP, Process Maps, Controls), Assessments,



Handson
Track training effectiveness using feedback, assessments, and business metrics.
Report progress to vertical leadership and propose improvements based on data insights.
Create dashboards for customer and internal visibility

Stakeholder Management
Engage with vertical heads, delivery leaders, account managers, and global L&D; teams to align learning priorities and solutions.

Qualifications ,Preferred Skills & Experience:
Strategic thinking and problem-solving abilities
Ability to work collaboratively with diverse teams
Strong organizational skills and attention to detail
Ability to manage multiple projects simultaneously
High level of adaptability and flexibility
Proficiency in leveraging tools and technologies to improve training effectiveness and knowledge management

📌 Domain Lead (Noida)
🏢 Genpact
📍 Noida