Introduction

Job Title: Apprentice - Learning Management System Administrator
Overview:
SymphonyAI is a leader in providing enterprise AI solutions to optimize business operations for retailers and manufacturers. Our advanced analytics, planning, and automation products help enhance supply chain efficiency, inventory performance, forecasting accuracy, and customer satisfaction. We aim to deliver measurable client outcomes through innovative technology, deep domain expertise, and robust customer partnerships.

We are seeking a motivated Learning Management System Administrator Apprentice to support the management and administration of SymphonyAI’s client-facing LMS tools, TLC OnDemand and Archbee. This role includes providing training helpdesk support, managing user access, and handling client requests.

Job Description

Key Responsibilities:
LMS Administration
Set up and maintain user accounts in the Docebo LMS system, including adding new users, updating support team assignments, and deactivating users.
Investigate and resolve user-related errors and process necessary changes.




Customer Support and Ticket Management
Lead the management of CRM tickets for TLC OnDemand requests.
Maintain and manage the TLC mailbox, addressing and resolving requests, and coordinating with TLC team members as required.
System and Process Optimization
Support the execution of LMS page redesign as legacy tools are decommissioned.
Perform basic analysis and reporting within the TLC OnDemand system for quarterly, year-end, and ad hoc insights.
Regularly review LMS AI-generated data for accuracy and improvement opportunities.
Collaborate with the SAI IT team to automate processes where possible.
Content and Documentation Support
Assist with setting up recent courses and course materials.
Help develop and maintain standard operating documents and training materials.
Assist with developing training documents and Knowledge Base Articles.
Future Potential
Opportunity to expand into programming and

📌 Intern/Apprentice - Learning Management System Administrator (Bengaluru)
🏢 SymphonyAI
📍 Bengaluru