Job Description

AI Tester & Forward Deployed Engineer

Role Overview

We are looking for an AI Platform Tester & Forward Deployed Engineer who will combine strong testing and quality-assurance capabilities with hands-on exposure to customer-facing solution engineering.

The role will be responsible for validating AI Platform capabilities, testing AI Workers, conversational workflows, integrations, and end-to-end customer journeys, while gradually taking ownership of demo development, PoCs, and customer-specific solution configurations.

Key Responsibilities

1. AI / Agentic Workflow Validation
- Test AI Workers, Agentic AI workflows, Voice AI, Conversational AI, APIs, integrations, and platform configurations.
- Perform exploratory testing to identify edge cases and unexpected AI behavior.
- Test complete business workflows rather than only individual platform components.
- Validate whether AI Workers correctly understand user intent, access the required knowledge, make decisions, invoke tools, and complete actions.
- Test exception handling, escalation scenarios, hallucination risks,



and incorrect inputs.
- Develop test scenarios covering both happy paths and negative/edge cases.
- Help define quality benchmarks for AI-driven customer journeys.

2. Demo & PoC Development
- Build basic vertical and horizontal demos using existing platform capabilities.
- Configure AI Workers, prompts, knowledge bases, workflows, tools, and integrations.
- Support creation of customer-specific PoCs
- Convert business requirements into simple technical workflows.
- Configure demo environments and prepare realistic test data.
- Support customer demonstrations by ensuring the demo environment is reliable and functional.

3. Customer & Field Support
- Participate in customer discovery and technical requirement discussions.
- Understand customer business processes and translate them into AI use cases.
- Support during workshops, PoCs, and executive demonstrations.
- Troubleshoot issues enc

📌 Sr Engineer (Bengaluru)
🏢 Tata Communications
📍 Bengaluru