Job Description

Job Description – Inside Sales Trainer & QA

Location: Ahmedabad

Company: the EleFant

Department: Inside Sales

Experience: 3–6 Years

Reports To: Head – Sales / Business Head

About the Role

We are looking for an Inside Sales Trainer & Quality Analyst who will be responsible for improving the performance of our Inside Sales team through continuous training, call audits, coaching and process improvement.

This is not a classroom-only training role.

The person should spend significant time listening to actual customer calls, understanding why sales are being won or lost, identifying individual salesperson gaps and coaching the team to improve conversions.

At the EleFant, our Inside Sales team speaks with parents interested in our toy subscription membership. This requires the team to clearly explain the subscription model, understand the parent's requirements and confidently address questions around toys, exchanges, delivery, hygiene, damage waiver and membership plans.

Key Responsibilities

1. Call Quality & Audits
- Audit sales calls daily across the team.




- Create and maintain a standard Call Quality Scorecard.
- Evaluate calls on:
- Opening & first 30 seconds
- Customer need discovery
- Product knowledge
- Pitch quality
- Objection handling
- Offer communication
- Closing ability
- Follow-up commitment
- Communication & confidence
- CRM/process adherence
- Identify recurring reasons for lost sales.
- Flag serious quality or process issues immediately.

2. Sales Training

Own training across the complete salesperson lifecycle:

Recent Joiner → Product Training → Mock Calls → Certification → Live Calls → Coaching → Performance Improvement

Train the team on:
- the EleFant product and membership plans
- Customer profiling
- Need-based selling
- Pitching
- Objection handling
- Follow-up techniques
- Closing
- Upselling
- WhatsApp communication
- CRM discipline

3. New Joiner Certification

No salesperson should start independently calling customer

📌 Sales Trainer (Ahmedabad)
🏢 the EleFant
📍 Ahmedabad