Job Description
About the Team
You will join the Fulfilment and Experience (F&E;) team at Meesho. F&E; is the operational and technological backbone powering India's most cost-productive, reliable, and scalable e-commerce network, serving 100M+ monthly active users.
From disintermediating traditional logistics through Valmo (Meesho's unbundled micro-entrepreneur supply platform) to driving zero-commission seller enablement and real-time speed platforms, F&E; operates at the intersection of deep systems thinking, network engineering, and structural innovation. We solve industry-defining supply chain problems at a scale that few companies globally can match.
About the Role
This role offers a direct mandate to reshape a function that touches every single Meesho order, with full autonomy over team structure, roadmap, and how you solve the problem. It also gives you a seat at the table with senior leadership on one of Meesho's most visible 2-year bets, while allowing you to work at the intersection of scale (India's largest value e-commerce platform) and zero-to-one building.
What You Will Do
- Order-to-delivery experience - speed, reliability, and predictability of the fulfillment promise
- Post-order experience - returns, refunds, and how fast/painlessly they resolve
- Customer support - treating support volume as a signal to fix root causes, not just a queue to clear
- The fast delivery network bet - reimagining what fast means for value e-commerce, and what infrastructure/network changes get us there
- A team of 10-15 - you'll build, coach, and scale a pod of builders (not just managers)
What You Will Need
- B.Tech/MBA from a premium institute preferred
- 3-5 years overall experience 1+ years in management consulting, strategy & ops, or a startup/tech environment (e-commerce or logistics preferred)
- Proven experience leading teams (min. 1 year managerial experience)
- Strong analytical and structured problem-solving skills
- High ownership, strong bias for action
📌 Manager - User Experience : F&E (India)
🏢 Meesho
📍 India