Job Description

Private Banking Senior Advisor, AVP

Position Overview

Job Title: Client Service Analyst

Corporate Title: AVP

Location: Mumbai, India

Role Description
- Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
- Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
- Create a sales & service workplace across service team
- Backup to service head

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities




- Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)
- Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management
- Ensure proper display of all Regulatory Circulars in the Area
- Proper Accurate processing of all account opening forms MF applications
- Voucher Management, Rules of Custodianship,Key Management guidelines, are followed without any deviation
- Exception handling / deferral tracking and monitoring
- Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
- Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as
- External auditors
- Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.
- Leading a team of Customer Service Executives and create a cross sell environment across the Service Team.
- Ensuring best in c

📌 Private Banking Senior Advisor, AVP (Gurugram)
🏢 Deutsche Bank
📍 Gurugram