Company Description :

HR Steel Industries Pvt. Ltd. is a leading manufacturer and supplier of High-Strength Structural & Special Fasteners, serving critical infrastructure, railway, construction, and engineering industries across India.

With over 60 years of manufacturing experience, our product range includes HSFG Bolts & Nuts, High Tensile Fasteners, Shear Studs, Lock Bolts/Huck Bolts, and Special Fasteners. We are committed to quality, timely delivery, operational discipline, and robust customer service.

? Position: Customer Relations Executive

The Customer Relations Executive will be responsible for managing client relationships and ensuring smooth coordination of orders, documentation, dispatches, deliveries, and customer requirements.

Role Description
- Manage day-to-day communication with clients, including inquiries, order updates, delivery schedules, and issue resolution.
- Coordinate commercial documentation including Quotations, PI, Packing Lists, reports, and related customer/order documents, ensuring accuracy and timely completion.
- Coordinate with Sales,



Accounts, Production, Warehouse, Dispatch, and Logistics teams to ensure smooth order execution.
- Track orders, inspections, dispatches, vehicle movements, and deliveries and provide timely updates to clients.
- Maintain updated customer records, order trackers, dispatch reports, and operational data using Excel, Word, email, and company systems.
- Follow up on pending payments, contracts, documents, approvals, and other client-related requirements as assigned.
- Identify potential operational issues proactively and coordinate with the concerned teams for timely resolution without repeated follow-ups.
- Regularly follow up on submitted quotations to obtain feedback and convert them into confirmed orders.

Reporting & Accountability
- Report directly to the designated Senior Management / Reporting Manager and provide regular updates on assigned activities.
- Take complete ownership of assigned ta

📌 Customer Relationship Executive (Howrah)
🏢 H. R. Steel Industries
📍 Howrah