Primary Responsibility:
- Overall responsibility of QMC
- Monitor team performance and devise a plan to improve (if required)
- The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees
- Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC
- Overall administrative and people management responsibility
- To ensure highest level of service standards & service quality are met during day to day operations at center
- To ensure optimal utilization of resources
- Monitor Security related issues
- Training/ Mentoring the team and implementation of current processes, while working closely based on
- Instructions from the Center Manager and the Country Manager
- Ensuring compliance to prescribed systems as per the defined SLAs
- To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency
- Coordination with Mission, Operational updates/ Memos from Mission
- Website updates (All languages)




- Managing escalations for the center and provide effective resolutions
- Suggest/monitor software changes to be implemented as per business requirements
- MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews
- Ensuring Manpower staffing at each of the departments at any given say
- Ensuring compliance and timely updating of all regulatory approvals of the center
- Work closely with the HR team to highlight performance and training need
- Responsibility for cash handover to accounts at the end of each day (as applicable)
- Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.)Value Added Sales specific:
- Responsible for achieving business targets as agreed.
- Analyzing and interpreting trends to facilitate planning
- Using IT system to record relevant figures, for data analysis and forward planning
- Updating colleagues on business performance, new initiatives, and other pertinent issues
- M

📌 Sr. Executive (Lucknow)
🏢 Stemz Healthcare
📍 Lucknow