This role requires excellent communication, robust organizational skills, and the ability to coordinate with customers, the sales team, and internal departments to ensure timely payments and smooth financial operations.
Key Responsibilities
Invoicing
- Generate customer invoices accurately based on approved quotations, purchase orders, contracts, or service completion.
- Verify invoice details including pricing, taxes, discounts, and payment terms before submission.
- Ensure invoices are raised within agreed timelines.
- Upload invoices to customer portals wherever required.
- Maintain invoice records and supporting documentation.
- Process credit notes and debit notes whenever applicable.
- Coordinate with internal departments to resolve invoice-related discrepancies.
Payment Collection
- Track customer payment due dates and maintain an accounts receivable schedule.
- Build professional relationships with customer finance teams to ensure timely payments.
- Escalate overdue payments to management when necessary.
- Maintain detailed follow-up records and collection status updates.
- Ensure collection targets are achieved within agreed timelines.
Customer Account Reconciliation
- Reconcile customer ledgers regularly.
- Investigate and resolve payment mismatches and short payments.
- Coordinate with customers to resolve disputes affecting payment.
- Maintain accurate statements of accounts.
Reporting
- Prepare daily, weekly, and monthly reports on:
- Outstanding receivables
- Collection status
- Aging analysis
- Payment forecasts
- Invoice status
- Provide management with regular updates on collection performance.
Documentation & Compliance
- Maintain organized records of invoices, payment receipts, customer communications, and reconciliation statements.
- Ensure compliance with GST regulations and company invoicing policies.
- Support statutory and internal audits by providing required documentation.