Key Responsibilities
- Log, track, and manage support tickets until resolution.
- Escalate complex technical issues to the development team when required.
- Assist customers with software installation, configuration, and user guidance.
- Maintain accurate records of customer interactions and issue resolutions.
- Coordinate with internal teams to ensure timely issue resolution.
- Perform software testing and verification after bug fixes or updates.
- Prepare user manuals, FAQs, and support documentation.
- Deliver excellent customer service and maintain robust client relationships.

Required Skills:
- Basic knowledge of SQL, databases, Windows, and networking concepts is preferred.
- Excellent communication and problem-solving skills.




- Ability to handle multiple support requests efficiently.
- Strong analytical and customer service orientation.
- Familiarity with CRM or ticketing tools is an advantage.

Qualifications:
- Bachelor's degree in Computer Science, Information Technology, BCA, B.Tech, or a related field.
- Freshers with strong technical knowledge and communication skills may also apply.

Preferred Skills
- Knowledge of remote support tools.
- Ability to work independently and as part of a team.

Pay: ₹8,619.94 - ₹30,619.88 per month

Work Location: In person

📌 Software Support Executive (Jaipur)
🏢 Prevoir Infotech
📍 Jaipur