20 Aug
|
NMB Communications
|
Bidhannagar
20 Aug
NMB Communications
Bidhannagar
Job Title: Quality Analyst (International BPO)
Location: Salt Lake Sector V, Kolkata
Shift: Fixed UK Shift (2:30 PM - 11:30 PM)
Joining: Immediate Joiners Preferred
Key Responsibilities:
- Audit and evaluate international voice calls.
- Strong Knowledge of Wave Pad or similar software.
- Monitor quality, compliance, and agent performance.
- Provide feedback, coaching, and quality reports.
Requirements:
- Minimum 1 year of QA experience in an International BPO.
- Hands-on experience in call auditing & editing.
- Knowledge of Wave Pad or equivalent tools.
- Excellent English communication skills.
- Solid analytical and reporting skills.
Preferred: Experience in international voice processes and QA metrics
Contact
- HR Sushma
(phone hidden)
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
Work Location: In person
📌 Job Title: Quality Analyst (Bidhannagar)
🏢 NMB Communications
📍 Bidhannagar