Role: Customer Engagement Manager

Location: Bangalore

Who are we looking for?

Customer Engagement Manager: 15+ years of experience

Responsibilities:
- Lead the global delivery efforts for Strategic client accounts, manage end-to-end service, ensuring alignment with business objectives with Revenue as the primary Goal.
- Responsible for management & growth of strategic accounts generating $25 to $50 Mn annually with 500+ employees
- Develop and maintain strong Customer relationships with clients, acting as the main point of contact for project-related inquiries and escalations.
- Establish good governance with Executive Clients on multiple factors including strategic, operational and tactical parameters.
- Identify growth opportunities proactively and work with the Delivery Heads and Client Partner to convert them into key wins.
- Oversee project management processes, ensuring timely delivery of services and adherence to quality standards.
- Develop and implement strategic plans to enhance service delivery and drive continuous improvement.




- Collaborate with internal teams to design and implement solutions that enhance client satisfaction and drive service improvement.
- Analyze account performance metrics to identify areas for growth and optimization within service delivery.
- Manage budgets and financial aspects of client accounts, ensuring profitability and cost-effectiveness in service delivery.
- Analyze market trends and client feedback to inform service enhancements and innovation.
- Facilitate regular account reviews and performance meetings with clients to discuss progress, feedback, and strategic initiatives.

Requirements:
- Proven track record of managing global client accounts with demonstrated success in achieving business objectives.
- Strong understanding of technology trends, best practices, and innovation strategies within various industry verticals.
- Proven ability to manage multiple projects simultaneously in a fast-paced workplace.
- Exper

📌 Customer Engagement Manager (Bengaluru)
🏢 Crest'XO
📍 Bengaluru