Description:
Job purpose
- Main Duties and Responsibilities:
- Applications are assessed accurately and in accordance with the latest admissions requirements
- Agents, students and regional teams are updated and kept abreast of developments at all times
- Student interviews are carried out, recorded and communicated accurately
- Sustainable and productive working relationships are developed with regional teams, the pathway College, University Partners and agents to ensure that targets are achieved
- Self-driven with an ability to organize one's own workload and multitask
- Ability to work under pressure and meet deadlines
- Ability to take ownership, solve problem and make quick yet responsible decisions

Person Specifications:
- Education / Qualifications
- Educated to Degree level or equivalent

Knowledge & Experience
- Min 1 yrs experience in Customer support handling.
- Excel /Microsoft knowledge.
- Excellent Communication Skills

Skills & Abilities
- Ability to work well under pressure in a fast-paced target driven, service focused environment




- The ability to communicate clearly and professionally in both verbal and written formats, ensuring students understand significant details and processes.
- Strong relationship-building abilities, with the capacity to engage with students in a friendly, empathetic, and supportive manner while maintaining professionalism
- The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented.
- The capacity to understand students' backgrounds and career goals, and confidently recommend relevant courses that align with their aspirations, persuading them of the value andfit of the programs offered.

Personal attributes

The Client Support Officer should embody specific personal attributes that enhance their effectiveness in supporting students and collaborating with colleagues. Key personal attributes include:
- A strong commu

📌 Client Support Officer (Mumbai)
🏢 Oxford International Education Group
📍 Mumbai