Company Profile:
Job Title: Support analyst - Oracle, PLSQL, Unix - Oracle, PLSQL, Unix
Position: Support analyst - Oracle, PLSQL, Unix - Oracle, PLSQL, Unix
Experience: 1 - 2 Years
Category: IT Infrastructure
Main location: Chennai
Position ID: J0626-1657
Responsibilities:
Direct Responsibilities
- Monitoring and supporting the day to day activities
- Adherence to documented procedural standards.
- Fully responsible for key activities within the agreed SLA and ITIL process.
- Escalate issues, which cannot be resolved, in a timely manner.
- Have a strong Customer Focus in order to provide a qualified support service to both internal and external cliental.
- Flexible approach to working hours to meet the demands of the team. Willing to work in different day and night shifts.
- Resolve user queries
Contributing Responsibilities
- To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk.
- Coordinates with infrastructure teams to create / upgrade / decommission specific environments
- Maintain Knowledge base and share experience with support team members.
- Creating Application support/technical documentation
- Skill in creating and maintaining KEDB
Technical & Behavioral Competencies
Communication skills - oral & written
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Experience with Unix scripting
Knowledge and experience with Database ( Sybase, Oracle )
Experience with PL/SQL
Specific Qualifications:
Experience 3 to 5+ years
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
o Strong in Unix
o Strong in SQL/PLSQL
o Devops/Cloud
o Dynatrace
Behavioral Skills:
Critical thinking
Ability to collaborate / Teamwork
Ability to deliver / Results driven
Education Level: Bachelor Degree or equivalent
Location: Chennai
Life at CGI:
It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full pot
📌 Support Analyst- Oracle, PlSQL, Unix (Chennai)
🏢 CGI
📍 Chennai