Chennai, Tamil Nadu

Job Summary

To bridge the gap between the business and technical teams| analyze and document business requirements| suggest cutting-edge design solutions to the assigned project team as per the business requirement.

We are seeking three highly skilled Business Analysts with deep expertise in certificate management, strong technical writing skills, and a solid understanding of operating within a complex, global organization. These BAs will work closely with internal stakeholders and external experts to define the CMO structure, roles, and the optimal approach to certificate management for an organization of significant size and complexity.

Key Responsibilities

Collaborate with project leadership, senior IT leadership, and external experts to define the Certificate Management Office (CMO) framework, including structure, roles, responsibilities, and governance models.

Analyze and document current certificate types, ownership and management practices across all certificate types and Marsh global business units.





Understand and document the complexities of managing certificates in a large, global, matrixed organization with diverse technology environments.

Identify gaps, risks, and opportunities for improvement in certificate management infrastructure, design, and processes.

Develop detailed business requirements, process flows, and technical documentation related to certificate management aligned with enterprise governance.

Facilitate workshops, interviews, and governe council meetings with cross-functional stakeholders to gather and validate requirements.

Support the design and implementation of the new CMO and new certificate management solutions, policies, and governance models that align with standards such as NIST and CA/Browser Forum.

Produce clear, comprehensive, and high-quality technical and business documentation, including policy translation into technical standards and operational procedures.

Ensure alignment of certificate mana

📌 Lead Business Analyst (Chennai)
🏢 HCLTech
📍 Chennai