Location: Thrissur, Kerala (In Office)
Company: Linen Trail
Employment Type: Full Time
About Linen Trail
Linen Trail is one of India's leading premium linen brands, crafting timeless clothing made from 100% Pure Linen. We believe in exceptional craftsmanship, outstanding customer experiences, and building lasting relationships with our customers.
We are looking for someone who genuinely enjoys talking to people, solving problems, and delivering a memorable customer experience.
What You'll Do
As a Customer Support Associate, you'll be the first point of contact for our customers and play a key role in ensuring they have a seamless shopping experience.
Your responsibilities will include:
- Assisting customers with product recommendations and sizing guidance
- Creating and managing Shopify Draft Orders for customers
- Processing exchanges, returns, and replacement requests
- Checking inventory availability and coordinating with internal teams
- Tracking shipments and providing delivery updates
- Resolving customer concerns professionally and empathetically
- Maintaining accurate customer records within Shopify
- Coordinating with the warehouse and production team to ensure smooth order fulfillment
- Delivering a premium customer experience that reflects the Linen Trail brand
We're Looking For Someone Who
- Speaks fluent English and Hindi
- Has excellent written and verbal communication skills
- Enjoys interacting with people and building relationships
- Is confident, positive, and solution oriented
- Is organised and pays attention to detail
- Learns quickly and is comfortable using technology
- Can multitask in a rapid paced environment
- Takes ownership of customer issues until they are resolved
- Has prior customer support or ecommerce experience. This is preferred but not mandatory.
Tools You'll Use
- Shopify
- WhatsApp Business
- Internal order management tools
Don't worry if you haven't used all of these before. We will train y