PRIMARY DUTIES AND RESPONSIBILITIES
- Ability to communicate with our global customers in both written and spoken English within corporate setting
- Should have basic knowledge of ecommerce service industry.
- Should have basic knowledge of hospitality and service industry.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures,
guidelines and policies
ELIGIBILITY
- Excellent English Communication and presentation skills.
- Proven customer support experience or experience as a Client Service Representative.
- Versant skills with C1 Level.
- Undergraduate/Graduate with min 6 months of experience.
WORK CULTURE
- 5.5 days a week with rotational off
- Rational Shift
Pay: ₹25,000.00 - ₹30,000.00 per month
Experience:
- international travel, hotel event bookings: 1 year (required)