Key Responsibilities

1. Salon Software Management & Analysis
- Understand and analyze how salons use management software in their daily operations.
- Review and analyze software workflows from a salon user's perspective.
- Identify operational gaps, inefficiencies, and opportunities for automation.
- Help define how salon software should be configured and used.
- Analyze the setup and management of:
- Services and service categories
- Service pricing
- Service duration
- Staff/service assignment
- Packages
- Memberships
- Discounts and promotions
- Commissions
- Appointments and booking rules
- Customer profiles and CRM
- Products and inventory
- POS and billing
- Reports and dashboards
- User roles and permissions
- Multi-location settings

2. Multi-Location Salon Operations
- Understand the difference between corporate/head-office and individual salon-location operations.
- Determine which settings should be controlled centrally and which should be managed at the location level.
- Analyze how salon chains manage common services, pricing, packages, memberships, employees,



and policies across multiple locations.
- Understand the requirements of:
- Salon owners
- Corporate/head-office teams
- Regional managers
- Location/salon managers
- Receptionists
- Stylists/beauticians
- Help define appropriate software permissions and workflows for each role.

3. Product Requirements
- Work directly with the Product and Development teams to communicate salon-business requirements.
- Convert salon workflows into explicit product requirements, use cases, and user scenarios.
- Explain how a feature should work from the perspective of a real salon employee.
- Review proposed features and provide feedback before development and release.
- Help prioritize features based on actual salon needs.
- Identify missing functionality and recommend improvements.

4. Software Testing & Quality
- Test new and existing software features from a salon-operations perspective.
- Create real-world salon

📌 Salon Software and Operations Manager (Zirakpur)
🏢 Salfom technologies
📍 Zirakpur