DESCRIPTION:
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver rapid, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

Key job responsibilities
Own day-to-day operational support for a portfolio of enterprise Leo customers across on-boarding, deployment, steady state, and incident resolution
Develop deep functional expertise in Amazon Leo products, features, and enterprise connectivity models
Lead high-severity incidents (Sev-1 / Sev-2) impacting assigned customers, coordinating with Global Network Operations, Engineering, Field Ops, Product teams, and Legal/Compliance teams to resolve complex customer issues
Act as the primary escalation point for customer issues within scope, including root cause analysis and customer-ready communications
Provide clear, timely,



and data-backed customer updates during outages or service-impacting eventsDrive post-incident reviews (RCAs, COEs) and ensure corrective actions are implemented for owned issues
Maintain and improve runbooks, SOPs, and escalation paths for enterprise LEO use cases
Support enterprise pilots, phased launches, and customer cutovers by executing readiness plans and operational checklists
Partner with Sales, Solutions Architects, and Product teams to support customer success and resolve complex operational blockers
Act as the Voice of the Customer at the leadership level, using data and narratives to influence decision-making
- BASIC QUALIFICATIONS:
- Experience working nights, weekends, and extra hours as needed (may have global response ownership requiring open availability during scheduled on-call coverage)
- 4+ years of experience in operations, technical support, service delivery or enterprise customer support roles.
- Experience owning end-to-end custome

📌 Senior Enterprise Operations Specialist (Hyderabad)
🏢 Amazon Dev Center India - Hyderabad
📍 Hyderabad