Job Description - Senior Operations Executive / Floor Manager (Healthcare)

Department:Operations

Industry: Healthcare / Ayurveda Clinic

Timings:8 to 5 / 12 to 9 (Fixed) (This will be discussed after the selection)

Job Summary

Key Responsibilities Sales Operations
- Coordinate with sales and consultation teams for lead management and conversions.
- Maintain daily sales records and revenue reports.
- Track sales targets, collections, and pending payments.
- Ensure proper follow-up with patients/customers regarding packages and services.
- Monitor daily, weekly, and monthly revenue performance.

Revenue Management
- Prepare revenue MIS reports and sales performance reports.
- Track billing, payment status, refunds, and outstanding collections.
- Coordinate with accounts and operations teams for revenue reconciliation.
- Ensure accuracy in invoicing and payment entries.

CRM & Data Management
- Update customer details, sales data, and payment records in CRM software.
- Maintain proper documentation and operational records.
- Generate reports related to leads, conversions,



and revenue trends.
- Ensure accurate and timely data entry.

Coordination & Operations
- Coordinate with doctors, center managers, and operations teams for smooth service delivery.
- Support business growth initiatives and operational planning.
- Handle customer queries related to services, billing, and packages.
- Assist management in improving operational efficiency and revenue generation.

Required Skills:
- Positive communication and coordination skills
- Strong knowledge of MS Excel and reporting
- CRM handling experience preferred
- Analytical and problem-solving abilities
- Attention to detail and organizational skills
- Ability to work under pressure and achieve targets

Eligibility Criteria
- Graduate in any discipline
- 3-4 years of experience in Sales Operations / Revenue Operations / Healthcare Operations
- Experience in healthcare, wellness, clinic, or service industry preferred

Preferr

📌 Floor Manager (Malad)
🏢 Pravaayu Healthcare
📍 Malad