Role : Customer Experience Agent (Week-end Work Only)

Location : MG Road, Bangalore

Join our global team as a Customer Experience Agent Deliver exceptional service to clients across multiple regions, with growth opportunities, competitive benefits, and a dynamic work setting

Overview:
Roles & Responsibilities:
- Shift timings : APAC, UK, US shifts
- Be a product expert, assisting new and existing professionals with queries related to our offerings.
- Handle unresolved questions and escalate issues when necessary.
- Identify and execute sales opportunities where applicable.
- Ensure all Customer Success KPIs are consistently met.
- Deliver satisfactory resolutions to issues within the specified Turnaround Time (TAT).
- Maintain high levels of service delivery and customer satisfaction.

Required Skills:
- Strong proficiency in spoken and written English, with a clear and confident communication style.
- Minimum of 1 year experience in handling international customers.
- Excellent problem-solving and selling skills.




- Proficient in using laptops/computers with above-average typing speed.
- Exceptional attention to detail and organizational skills.
- Highly driven and motivated with a strong work ethic.
- Eagerness to learn and grow within the company.
- Self-starter with the ability to work independently and as part of a team.What We Offer:
- 2 days of work per week - only Saturdays and Sundays
- Competitive salary and benefits package - up to Rs.18000 per month
- Commissions and Shift Allowances _(as applicable)_
- Learning & Development Opportunities with individual learning budget
- One-way cab facility _(office to home)_
- Corporate gym pass
- Quarterly townhall socials
- Fully stacked snacks counter
- Opportunity to work with a dynamic and supportive team
- A chance to make a meaningful impact on customer success and satisfaction

Job Types: Part-time, Contractual / Temporary

Pay: ₹17,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Experience Agent (Bengaluru)
🏢 Shinewell
📍 Bengaluru