Job Summary:
The Assistant Restaurant Manager is responsible for assisting in the day-to-day operations of the restaurant by ensuring exceptional guest service, maintaining Wyndham brand standards, supervising restaurant associates, and achieving departmental goals. The role focuses on delivering memorable dining experiences while maximizing operational efficiency, revenue, and guest satisfaction.
Key ResponsibilitiesOperational Responsibilities
- Assist in managing the daily operations of the restaurant, bar, and banquet service as required.
- Ensure smooth and productive service during all meal periods.
- Maintain Wyndham brand standards and hotel Standard Operating Procedures (SOPs).
- Coordinate with Kitchen, Stewarding, Front Office, Housekeeping, and Engineering departments to ensure seamless operations.
- Monitor restaurant cleanliness, ambience, and service quality at all times.
- Ensure proper table setup, mise-en-place,
and outlet readiness before service.
Guest Service Responsibilities
- Welcome guests and ensure an outstanding dining experience.
- Handle guest complaints and feedback professionally and resolve issues promptly.
- Build strong guest relationships and ensure repeat business.
- Promote suggestive selling and upselling to maximize outlet revenue.
- Monitor guest satisfaction and implement corrective actions when required.
Team Management
- Supervise, train, coach, and motivate restaurant associates.
- Conduct daily briefings and ensure proper grooming and hygiene standards.
- Prepare staff duty rosters and manage manpower efficiently.
- Monitor employee performance and provide regular feedback.
- Ensure discipline, teamwork, and a positive working environment.
Administrative Responsibilities
- Assist in preparing daily operational reports.
- Monitor restaurant inventory and coordinate stock requisitions.
- Ensure accurat