JOB DESCRIPTION - CRM MANAGER

Department: MDO (MD Office)

Industry: Manufacturing - Plastic Molding - Automotive Components for OEMs & Appliances

Location: Gurgaon (Narsingpur)

Experience: 4-12 Years Relevant Experience

Qualification: Graduate (Any Discipline) / MBA Preferred

Salary: As per Experience & Industry Standards

Key Responsibilities:
- Act as the primary point of contact for OEM, domestic, and international customers.
- Handle customer inquiries, complaints, escalations, and feedback professionally.
- Build and maintain strong relationships with OEM clients, suppliers, freight partners, and business associates.
- Coordinate with Production, Planning, Quality, Procurement, Tool Room, and Dispatch teams for smooth order execution.
- Track order status, production schedules, dispatch planning, and customer commitments.
- Monitor customer requirements and ensure timely deliveries as per agreed schedules.
- Prepare and maintain customer MIS reports, order status reports, and management dashboards.
- Handle export documentation, shipment coordination,



and logistics-related activities.
- Coordinate with freight forwarders, transporters, shipping lines, and customs agents for timely movement of goods.
- Knowledge of freight calculations, logistics costing, and transportation planning.
- Support recent product development projects and coordinate customer approvals.
- Maintain accurate records of customer communications, transactions, and documentation.
- Ensure timely closure of customer issues and effective resolution of complaints.
- Support management in strategic planning, customer retention, and process improvement initiatives.

Required Skills:
- Excellent communication skills (written and verbal).
- Strong customer relationship management and coordination skills.
- Experience handling OEM customers and manufacturing operations.
- Knowledge of Export Documentation, Import Procedures, Freight Calculations, and Logistics Coordination.
- Understanding of Sup

📌 CRM Manager (Gurugram)
🏢 The Wyth
📍 Gurugram