Key Responsibilities
- Handle inbound and/or outbound customer calls professionally.
- Provide accurate information about products, services, and company policies.
- Resolve customer concerns and complaints in a timely manner.
- Maintain customer records and update information in the system.
- Follow standard operating procedures (SOPs) and quality guidelines.
- Achieve individual and team performance targets.
- Escalate complex issues to the appropriate department when required.
- Ensure high levels of customer satisfaction and service quality.
Pay: ₹20,000.00 - ₹25,000.00 per month
Perks:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund