Job Description - Senior Kronos (UKG) Workforce Management Technical Consultant (AMS)
Experience: 8+ Years
Location: Bengaluru / Noida / Hyderabad
Work Model: Work from Office (5 Days a Week)
Role Overview
The role requires robust troubleshooting capabilities, integration expertise, and experience supporting business-critical workforce management environments.
Key Responsibilities
Transition Service Readiness
- Participate in transition planning and knowledge transfer activities.
- Review technical architecture, integrations, interfaces, customizations, and security configurations.
- Validate technical documentation, operational procedures, and monitoring processes.
- Identify technical risks and recommend mitigation strategies.
- Ensure operational readiness before transition to steady-state support.
Technical Production Support
- Provide Level 2 and Level 3 technical support for Kronos/UKG Workforce Management.
- Perform Root Cause Analysis (RCA) and implement permanent fixes.
- Support production deployments, patching, upgrades, and release activities.
- Ensure high system availability and performance.
Integration Technical Administration
Support and maintain integrations with:
- HR Systems
- Payroll Applications
- ERP Platforms
- Active Directory
- Identity Management Systems
- Third-party Workforce Applications
Technical expertise in:
- REST APIs
- SOAP Web Services
- SQL
- XML
- JSON
- SFTP
- Middleware platforms
Reporting Data Management
- Develop and maintain workforce reports and data extracts.
- Support payroll interfaces and reconciliation processes.
- Monitor interface failures and resolve data issues.
- Maintain technical documentation and integration specifications.
Continuous Improvement
- Identify automation opportunities within support operations.
- Optimize existing integrations and reports.
- Reduce recurring incidents through proactive monitoring and preventive maintenance.
- Support modernization initiatives and platform enhancements.
📌 Kronos (Ukg) - Technical (Hyderabad)
🏢 NTT
📍 Hyderabad