Job Summary:
Key Responsibilities:
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently by identifying problems and offering appropriate solutions.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow up with customers to ensure issue resolution and satisfaction.
- Collaborate with internal teams, including sales, technical support, and operations, to address customer concerns.
- Stay updated on company products, promotions, and industry trends.
- Adhere to company policies, procedures, and service quality standards.
- Suggest process improvements to enhance customer experience.

Required Skills & Qualifications:
- Education: High school diploma or bachelor’s degree in any field (preferred).
- Experience:



2-6 years of experience in customer service or a related field (freshers with strong communication skills are welcome).
- Communication Skills: Excellent verbal and written communication in Hindi & English.
- Problem-Solving: Strong analytical and problem-solving skills.
- Customer Focus: A passion for helping customers and ensuring their satisfaction.
- Multitasking: Ability to handle multiple queries and prioritize tasks effectively.
- Adaptability: Ability to work in a fast-paced workplace and adapt to changes.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:
- Flexible schedule
- Health insurance
- Provident Fund

Work Location: In person

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