CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
- Overview

Key Responsibilities:
- Analyze and troubleshoot issues reported by global business teams, delivering timely resolutions in line with SLA requirements.
- Act as the primary point of contact for escalated support tickets and investigate and resolve issues related to TPM & KAM functionality.
- Collaborate with business analysts and global stakeholders to gather, clarify, and refine requirements for new features or process improvements.
- Participate in the full development lifecycle, including estimation,



technical design, development, code reviews, testing, deployment, and post-deployment support.- Monitor and evaluate system performance, identifying issues and opportunities for optimization and long-term stability.
- Troubleshoot and resolve data integrity issues, working with cross-functional teams to identify root causes and implement corrective actions.-
- Document support processes, known issues, and solutions in the knowledge base for training and reference purposes.
- Skills & Experience
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
- 1-2 years of experience in Salesforce administration, support, or architecture, with a solid focus on Salesforce Consumer Goods Cloud and Trade Promotion Management (TPM).
- Proven experience in supporting TPM/TPP processes such as promotion execution, fund management, claim management, and performance evaluation within

📌 Associate Support Engineer (Hyderabad)
🏢 Mattel
📍 Hyderabad