Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibility:
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business workplace). The Company may adopt,



vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
- Technical Expertise
- Solid understanding of IT infrastructure, cloud platforms (AWS, Azure, GCP)
- Incident Management
- Proficient in ITIL processes, major incident lifecycle management, impact analysis, and prioritization
- Leadership & Coordination
- Skilled in war room management, rapid decision making, and stakeholder alignment during critical events
- Communication
- Demonstrated solid ability to deliver clear updates, manage crisis communication, prepare executive reports, and document RCA effectively
- Preferred Qualifications:
- Data Analysis
- Experience with trend analysis and creating dashboards for real-time metrics and operational visibility
- Cloud Resilience
- Knowledge of multi region failover strategies and API security/perf

📌 Systems Management Consultant (Bengaluru)
🏢 Optum
📍 Bengaluru