JOB DESCRIPTION

Implementation Specialist - RenalOS

Company: Lord's Renal (A Unit of Lord's Mark Industries Ltd.)

Function: RenalOS - AI-Enabled Continuous Renal Care Platform

Location: Bangalore HQ / Field-Based / Partner Dialysis Centers

Employment Type: Full time

Reporting To: Manager - Product Lead

Role Purpose

The Implementation Specialist will be responsible for the successful implementation, onboarding, training, and adoption of RenalOS across partner dialysis centers.

The role will serve as the key on-ground bridge between RenalOS and the clinical teams using the platform. The position requires regular travel to dialysis centers, hands-on system configuration, staff training, post-go-live support, troubleshooting, and coordination with Product, Technical, Clinical, and Operations teams.

Key Responsibilities

1. Center Onboarding & Implementation
- Visit assigned dialysis centers for RenalOS implementation and go-live.
- Set up and validate digital patient information, including medical history, comorbidities, dialysis access, prescriptions,



and clinician/caregiver details.
- Verify baseline vitals, laboratory data, and dialysis parameters before go-live.
- Coordinate with technical teams to resolve machine connectivity, Bluetooth, Wi-Fi, and data integration issues.
- Ensure implementation activities are completed within defined timelines.

2. Training & User Adoption
- Conduct practical, hands-on training for dialysis technicians, nurses, and center staff.
- Explain real-time alerts and guided intervention workflows in simple and practical terms.
- Provide on-floor coaching and repeated training where required.
- Prepare and maintain quick-reference guides, user instructions, and training materials.
- Ensure staff are confident and independent in using the system.

3. Post-Go-Live Support
- Act as the first point of contact for assigned centers during the initial post-implementation period.
- Resolve day-to-day system usage and workflow-related is

📌 Implementation Specialist (Bengaluru)
🏢 Lord's Renalyx
📍 Bengaluru