Responsibilities:
- Handle incoming customer calls, WhatsApp messages, and enquiries.
- Schedule and coordinate home blood sample collection appointments.
- Liaise with partner laboratories and healthcare professionals.
- Track bookings, reports, and customer requests.
- Maintain customer records and operational databases.
- Ensure timely delivery of reports and services.
- Resolve customer issues and provide excellent support.
- Assist management in day-to-day business operations.
- Prepare operational reports and updates

Requirements:
- Bachelor’s/ Masters degree in any discipline.
- Excellent communication skills in English and Malayalam.
- Strong organizational and multitasking skills.
- Customer service experience is an advantage.
- Ability to work independently and as part of a team.

Preferred Skills
- Experience in healthcare, diagnostics, customer support, or operations.
- Familiarity with CRM systems and scheduling tools.




- Positive attitude and problem-solving mindset.

Benefits
- Opportunity to work in a quick-growing healthcare startup.
- Career growth and leadership opportunities.
- Exposure to healthcare operations and health-tech innovation.
- Performance-based incentives.

About Apenir

Apenir Innovations Pvt. Ltd. is a healthcare and health-tech startup focused on improving access to healthcare services through technology-enabled solutions. We are currently expanding our home healthcare and diagnostic services and are looking for an energetic Operations & Customer Coordinator to join our growing team.

Location
- Kochi, Kerala

How to Apply

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Paid sick time
- Work from home

Work Location: In person

📌 Operations & Customer Coordinator (Kochi)
🏢 APENIR INNOVATIONS
📍 Kochi