Company Description:
- CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create cutting-edge products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description - Oracle ERP Production Support Analyst

Position Summary

Key Responsibilities

Production Support-
- Perform root cause analysis and implement corrective actions.
- Support business users during critical incidents and escalations.- Coordinate with business users, infrastructure teams, vendors, and development teams.

ERP Functional Support
- Support day-to-day ERP operations across Order-to-Cash, Procurement, Inventory, and Finance processes.
- Analyze business process issues and system impacts.




- Troubleshoot transactional issues and data discrepancies.
- Work closely with business SMEs and functional teams to resolve production issues.
- Provide guidance on ERP functionality and process flows.

Technical Support/Development
- Develop and troubleshoot Oracle SQL and PL/SQL programs.
- Support custom interfaces, reports, conversions, and enhancements.
- Investigate data issues and perform approved data corrections.
- Analyze performance issues and optimize SQL queries where required.
- Support deployment and migration activities.
- Defect fixes, performance tuning, and automation initiatives- Testing, deployment, and release support

Functional Knowledge Required

Strong Functional Knowledge

Order-to-Cash (O2C)
- Customer Orders
- Shipping Execution
- Inventory Transactions
- Invoicing
- Order Fulfillment Lifecycle

Procurement
- Requisitions
- Purchase Orders
- Receiving
-

📌 Sr Oracle Support Analyst (Hyderabad)
🏢 Mattel
📍 Hyderabad