Job Details:
- Location:
- Hyderabad, Telangāna, IN
- Category:
- Information Technology
- Employment Type:
- Full time
- Job Ref:
- R2626464-333

IND Staff Software Engineer - GCC011
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Role Summary

We are seeking a highly skilled Agile Software Engineer for our Contact Center teams with expertise in AWS cloud services, CI/CD automation, and contemporary contact center platforms. This role will design, build, and support scalable solutions within a cloud-based, omni-channel customer experience platform (e.g., Amazon Connect).

Key Responsibilities

Software Engineering & Development
- Develop, test, and maintain Contact Center solutions within Amazon Connect with Amazon Flow builder, Lambda, and Dynamo
- Support:
- IVR/contact flow development
- Routing logic and telephony integrations




- Contribute to contact center migration and modernization efforts
- Design integrations across contact center platforms and enterprise systems
- Build and maintain APIs, microservices, and serverless solutions
- Ensure solutions meet performance, scalability, and security standards

AWS & Cloud Engineering
- Implement solutions using AWS services, including:
- IAM (Identity & Access Management)
- Lambda / serverless compute
- API Gateway
- S3, DynamoDB, or RDS

AI-First Engineering (preferred)
- Leverage AI tools to accelerate development productivity and quality
- Code generation and refactoring
- Test case generation and defect analysis
- Documentation and knowledge sharing
- Experience with or interest in AI development tools used within the enterprise environment (e.g., Copilot-style tools, internal AI accelerators, or similar platforms)
- Contribute to building and integrating AI-enabled capabilities within cus

📌 Ind Staff Software Engineer (Hyderabad)
🏢 The Hartford
📍 Hyderabad