Position: Electrical Engineer - After Sales & Technical Support
Department: After Sales / Technical Support
Location: Morbi
Employment Type: Full time
Reporting To: After Sales Manager / General Manager
About the Role
Key ResponsibilitiesCustomer Query & Complaint Management
- Handle customer queries related to electrical and technical products.
- Receive, understand, and resolve customer complaints professionally.
- Act as the primary technical point of contact for customers after product sales.
- Maintain proper records of customer complaints, queries, and resolutions.
- Ensure timely follow-up with customers until the issue is completely resolved.
Technical Support & Troubleshooting
- Diagnose and troubleshoot electrical and technical product-related issues.
- Understand product functionality, installation requirements, and technical specifications.
- Identify the root cause of technical complaints and recommend appropriate solutions.
- Coordinate with the internal technical and product teams for complex issues.
After-Sales Coordination
- Coordinate with service engineers, technicians, sales teams, and customers for service requirements.
- Schedule and monitor service visits wherever required.
- Track open complaints and ensure timely closure.
- Coordinate for product replacement, repair, warranty, and service-related cases as per company policy.
- Ensure proper communication between customers and internal departments.
Documentation & Reporting
- Maintain complaint and service records in the required system or format.
- Prepare daily/weekly/monthly after-sales reports.
- Track complaint status, pending cases, resolution time, and customer feedback.
- Prepare technical reports and escalate recurring product issues to the management.
- Maintain proper documentation of warranty and service cases.
Internal Coordination & Product Feedback
- Coordinate with the Sales, Product, Purchase, Production, and Technical Teams for customer-related issues.
- Share custome
📌 Sales Associate (Morbi)
🏢 Basalt
📍 Morbi