Description

As an WFM Business Partner you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a medium sized account or a group of small accounts and other business units or clients.

Roles & Responsibilities
- Oversee a medium size account or a group of small accounts, acting as a primary point of contact for internal stakeholders or external clients
- Work closely with clients or internal stakeholders to understand business needs and ensure that the workforce management approach meets and exceeds their expectations for delivery and quality
- Ensure proper resource allocation and cost management across the designated accounts
- Optimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills
- Resolve process bottlenecks and remove obstacles in collaboration with other WFM or other functional teams
- Provide functional leadership to Resource Planners,



Schedulers and Real Time Analysts
- Giving support, focusing on customers, embracing technology, managing self-development

Required Skills & Qualifications:
- Bachelor's Degree (Graduation is mandatory).
- 5+ years of progressive experience in Workforce Management
- Solid proficiency in Google Sheets (VLOOKUP, Pivot Tables, Conditional Formatting, Charts, Formulas, etc.).
- Knowledge of WFM tools (e.g., IEX, Aspect, NICE, Verint, Genesys, etc.) preferred.
- Excellent analytical, communication, and coordination skills.
- Ability to work in a rapid-paced, dynamic environment and manage multiple tasks simultaneously.
- Strong stakeholder/ client management skills
- Comfortable working in night shifts.

Perks & Benefits
- Salary Range
- Upto 5.90 LPA
- Annual Bonus
- Cab facility (Pick up & Drop)
- Medical Insurance
- Life Insurance

About Company:
TELUS Digital is the customer experience transformation pa

📌 Wfm Business Partner (Noida)
🏢 TELUS Digital
📍 Noida