"At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a “BPO Business Support Senior Associate” to join our team in “Chennai, India.”

Position's General Duties and Tasks

In these roles you will be responsible for:
Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service

Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.

Coordinating training and mentoring activities for new team members.





Maintaining confidentiality of information.

Performing other duties as the need arises.

Required Skills for this role include:
Possesses excellent verbal and written communication skills

2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a qualified/office setting.

Typing speed of 35 wpm.

Ready to work in complete night shifts

Ability to sit at a desk/remote for extended periods.

Proficient with MS Office suites and leading CRM tools such as Salesforce

Preferred Skills include:
Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement."

📌 Business Support Senior Assoc (Chennai)
🏢 NTT
📍 Chennai