Job ID: 10836BR
- Location: India (Remote)
- Work Setup: Remote
- Job Category: Customer Support
- Posting Date: May 21, 2026

Key Responsibilities
Knowledge Creation & Content Development
- Leverage GenAI tools to author, edit, and publish high-quality knowledge articles, troubleshooting documents, FAQs, and SOPs for Deltek products.
- Leverage GenAI tools (Claude, ChatGPT, Copilot, etc.) to automate bulk content creation, generate first drafts, and accelerate article production at scale.
- Transform complex support case resolutions, SME inputs, and product documentation into explicit, customer-friendly knowledge articles.
- Meet and consistently deliver against monthly and quarterly content creation targets.

AI-Powered Content Gap Analysis
- Use GenAI tools to analyze user search query data and Coveo search analytics to identify content gaps — topics users are searching for but finding no or poor results on.
- Analyze support case data to identify recurring issues, undocumented resolutions, and emerging product pain points that require new knowledge content.




- Produce regular content gap reports and prioritize article creation backlog in collaboration with management.
- With guidance, develop familiarity with Deltek’s product lifecycle stages to recognize when recurring case patterns or heavily-used workarounds may signal opportunities beyond content creation — flagging trends to management that may warrant documentation team engagement or product feedback rather than additional knowledge articles.

Collaboration & Stakeholder Engagement
- Partner closely with Support SMEs and Team Managers to extract tacit knowledge, validate technical accuracy, and obtain article approvals.
- Work with the Coveo SME and technical team to ensure content is optimized for search relevance, metadata tagging, and discoverability.
- Participate in KM related team meetings, content sprints, and knowledge quality review cycles.

Content Quality & Governance
- Ensure all published content

📌 Senior Knowledge Management Specialist (Bengaluru)
🏢 Deltek
📍 Bengaluru