Job Purpose:

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The Branch Manager is responsible for managing the overall branch operations, achieving business targets, ensuring portfolio quality, maintaining regulatory compliance, leading the branch team, and delivering excellent customer service while promoting the organization's mission and values.

Key Roles & Responsibilities1. Business Development:

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- Achieve monthly, quarterly, and annual business targets.
- Increase customer acquisition in assigned operational areas.
- Expand the loan portfolio while maintaining portfolio quality.
- Identify new business opportunities and ensure market penetration.
- Develop strategies to improve branch performance.

2. Loan Operations
- Supervise the complete loan cycle, including customer sourcing, verification, approval coordination, disbursement, and collection.
- Ensure proper customer verification and documentation.
- Monitor loan utilization and end-use verification.
- Ensure timely loan disbursement as per company guidelines.

3. Portfolio & Collection Management
- Maintain high portfolio quality and control delinquency.




- Monitor overdue accounts and ensure timely recovery.
- Reduce PAR (Portfolio at Risk), overdue cases, and write-offs.
- Take corrective actions for high-risk accounts.

4. Team Management
- Lead, supervise, and motivate the branch staff.
- Allocate daily responsibilities to employees.
- Conduct regular team meetings and performance reviews.
- Coach employees on sales, collections, customer handling, and company policies.
- Ensure discipline and professional behavior within the branch.

5. Customer Relationship Management
- Build solid relationships with customers and community members.
- Resolve customer complaints promptly.
- Ensure fair treatment of customers as per RBI and company guidelines.
- Promote customer retention and satisfaction.

6. Compliance & Risk Management
- Ensure compliance with RBI regulations, company policies, and internal SOPs.
- Maintain proper documentation and rec

📌 Branch Manager (Kaithal)
🏢 Magenta Finance Services Private
📍 Kaithal