India - Bangalore

Product Development and Operations/Full time/Onsite

Guidewire is looking for a proactive and solution-driven Cloud Platform Support Engineer to join our dynamic Platform Support team at our Bengaluru office. This role will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire Cloud Platform. The Engineer will work collaboratively within the Product Development and Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments.

Join us and enjoy a career where you can make an impact. You will be inspired by those around you, and you’ll be trusted and empowered to go further.
- What You’ll Do:
- Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
- Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.




- Resolve cases in adherence to team standards to meet and exceed customer satisfaction. Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.
- Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience.
- Contribute to an setting that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.
- Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
- At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What You’ll Bring:
- Bachelor’s Degree in Computer Science or

📌 Cloud Platform Support Engineer Iii (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru