Job Summary

Key Responsibilities
- Welcome guests warmly and ensure a smooth check-in and check-out process.
- Address guest inquiries, requests, and complaints professionally and promptly.
- Coordinate with the Housekeeping, Reservations, and F&B; departments to ensure seamless guest service.
- Maintain accurate guest records and update the Property Management System (PMS).
- Process guest payments, invoices, and billing accurately.
- Manage room availability and daily occupancy reports.
- Ensure the reception area is clean, organized, and welcoming.
- Promote hotel services, facilities, and special offers to guests.
- Follow hotel policies, SOPs, and safety procedures.

Required Skills:
- Excellent communication and interpersonal skills.
- Strong customer service and problem-solving abilities.
- Proficiency in MS Office and Hotel Property Management Systems (PMS).
- Basic knowledge of OTA bookings and reservation management.




- Ability to multitask and work in a quick-paced environment.
- Professional appearance and positive attitude.

Qualification
- Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Tourism, or any relevant discipline.

Experience
- 1-3 years of experience as a Front Office Executive, Front Desk Associate, or Guest Relations Executive in a Hotel or Resort.
- Experience with hotel PMS software such as IDS, Opera, eZee, or similar.
- Strong organizational and time management skills.
- Ability to work in rotational shifts, weekends, and public holidays.
- Customer-focused with a pleasant personality and professional etiquette.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Front Office Executive (Trimbak)
🏢 QTONET PRIVATE
📍 Trimbak