Job Title:Level 2 Incident Manager

Location: Pune, inda

Corporate Title: AVP

Role Description
- The Global Incident Management (GIM) function is responsible for ensuring the effective management of business-impacting and high-risk production incidents across the Bank's technology landscape. Operating within a global 24x7 follow-the-sun support model, the team drives the rapid restoration of services, minimizing business disruption, regulatory exposure, financial loss, and reputational risk.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your key responsibilities

Major Incident Management




- Lead and coordinate the resolution of Major Incidents (Priority Critical, P1, P2, and P3-Critical) to restore services as quickly as possible.
- Chair and manage major incident bridge calls, ensuring effective coordination across technology teams and stakeholders.
- Willingness and flexibility to work rotational shifts in a 24x7 support environment, including weekend coverage, is mandatory.
- Drive technical teams toward timely resolution by establishing explicit ownership, actions, and recovery plans.
- Ensure accurate documentation of major incidents, including timelines, decisions, actions, and communication records.
- Provide effective handover of incident information to Problem Management for root cause analysis and remediation activities.

Operational Leadership
- Provide regional operational leadership and oversight for the Incident Management function during the shift.
- Ensure effective shift han

📌 Level 2 Incident Manager, Avp (Pune)
🏢 Deutsche Bank
📍 Pune