Job Summary

Key Responsibilities
- Provide functional support for Entab's School ERP software and related products.
- Diagnose customer issues, troubleshoot problems, and provide timely resolutions.
- Escalate unresolved issues to the respective technical or development teams and ensure timely follow-up.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM/ticketing system.
- Coordinate with internal departments to ensure prompt issue resolution.
- Conduct product demonstrations and user guidance whenever required.
- Assist customers with software usage, configurations, and basic troubleshooting.
- Ensure adherence to defined Service Level Agreements (SLAs).
- Prepare daily and weekly reports on customer issues and resolution status.




- Build and maintain solid relationships with clients to ensure customer satisfaction

Eligibility
- Bachelor's degree in any discipline.
- 1-3 years of experience in Customer Support, Technical Support, Helpdesk, or Client Servicing.
- Experience in the EdTech, ERP, SaaS, or Software industry will be preferred.

Preferred Qualities
- Positive attitude and customer-first approach.
- Quick learner along with the ability to adapt to new technologies as well as a team player with excellent coordination skills.
- Willingness to travel for client visits, if required.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:
- Provident Fund

Application Question(s):
Work Location: In person

📌 Technical Support Executive (Okhla)
🏢 Entab Infotech
📍 Okhla