Job Description - Senior Cardiology & Hemodynamics Applications Support Engineer
- Summary
- Key Responsibilities
- Troubleshoot issues reported by business users to identify root cause and resolve them within SLAs — providing workarounds as quick fixes and implementing permanent fixes.
- Participate in go-live cutovers, troubleshoot escalated issues, and ensure rapid resolution of integration or configuration problems.
- Participate in the on-call rotation and after-hours escalation to provide continuous support for Cath lab, EP, and cardiology operations.
- Execute planned and unplanned downtime procedures — including Cath lab and EP lab downtime — and clinical workarounds and support post-downtime reconciliation.
- Engage with clinical stakeholders to gather feedback and ensure optimized workflows for clinical staff.
- Write and maintain runbooks and knowledge-base articles to standardize resolution and reduce repeat incidents.

Experience & Skills
- Expertise in Cardiology and Hemodynamics PACS including configuration, validation, and workflow optimization




- Proficient in DICOM, HL7, and related interoperability standards.
- Excellent troubleshooting and problem-solving skills in complex imaging environments.
- Robust communication skills, with the ability to interact effectively with clinical and technical stakeholders.
- Knowledge of healthcare compliance requirements, including HIPAA, HITRUST, and SOC2.
- Familiarity with ITIL service management practices and ITSM/ticketing tools (e.g., ServiceNow).
- Excellent troubleshooting and problem-solving skills in complex imaging environments.
- Strong communication skills, with the ability to interact effectively with clinical and technical stakeholders.

Preferred Qualifications
- ITIL v4 Foundation (or higher) certification.
- Vendor / product certifications relevant to the supported CVIS, CPACS, and hemodynamics/EP platforms.
- Experience supporting diagnostic viewer delivery in virtualized environments (e.g., Ci

📌 Senior Support Engineer (Bengaluru)
🏢 Infinite Computer Solutions
📍 Bengaluru