ARC/Premium Support Engineer - L3

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:
What you’ll do:
- Lead and drive troubleshooting on Customer reported issues.
- Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
- Be a customer advocate for timely resolution of the problems reported, understand the workplace/network and impact on business.
- Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
- Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
- Keep the other support teams trained on the designated CFTS customer network, practices followed.




- Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
- Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
- Mentor newly hired support engineers and peers in technical areas of specialty.
- Products to be supported - Switching Platforms (Juniper/Aruba), WLAN Platforms (Juniper/Aruba), Software Platforms (Juniper/Aruba)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:
- Excellent Customer handling and communication (verbal and written) skills
- What you need to bring:
- Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
- Multicast protocols [IGMP, IGMP-snooping, PIM]
- Wireless L

📌 Arc/premium Support Engineer (Chennai)
🏢 Hewlett Packard Enterprise
📍 Chennai