Job Description: Client Operations Lead

Location: Lower Parel, Mumbai
Reports to: Manager - Business Operations

About Us

StylSmyth is a Global Capability Centre dedicated to the fashion and lifestyle industry, delivering end-to-end design and operations support to leading international brands.

For over 15 years, we’ve operated as an extension of our clients’ in-house teams, helping them scale through dedicated creative support, production-ready artwork, and operational excellence.

Role Overview

Key Responsibilities

Client Management & Service Delivery
- Ability to manage to different workflows
- Manage client communication, project timelines, and service delivery expectations.
- Conduct regular client reviews and proactively address concerns or escalations.
- Build robust client relationships and ensure high levels of client satisfaction.

Operations Management
- Oversee day-to-day operations across multiple accounts and projects.
- Monitor productivity, quality, turnaround times, and delivery milestones.
- Ensure adherence to SLAs, internal processes,



and client requirements.
- Identify opportunities for process improvements and operational efficiencies.

Team Leadership & Coordination
- Manage, mentor, and support team members across multiple projects.
- Allocate resources and ensure effective workload management.
- Collaborate with cross-functional teams to ensure smooth project execution.
- Drive accountability and maintain high standards of performance.

Reporting & Process Improvement
- Prepare operational reports, dashboards, and client updates.
- Track key performance metrics and provide actionable insights.
- Support resource planning, forecasting, and operational reviews.
- Implement best practices to improve delivery quality and team efficiency.

Key Skills
- Bachelor’s degree in Business Administration, Commerce, Management, or a related field.
- 4-7 years of experience in Operations, Client Management, Service Delivery, Account Management, or Bus

📌 Client Operations Lead (Lower Parel)
🏢 Stylsmyth Venture
📍 Lower Parel