Salary

28,000 - 35,000 per month

Role Overview

We are looking for a compassionate, organized, and proactive Client Relations Executive & Clinic Coordinator who will be the first point of contact for prospective and existing clients. This role combines telesales, medical receptionist duties, and clinic coordination to ensure a smooth and supportive patient experience.

Key Responsibilities

Patient Communication & Telesales
- Call and follow up with incoming leads who have expressed interest in therapy services
- Explain BetterPlace’s services, process, and pricing clearly and empathetically
- Convert leads into confirmed appointments and therapy plans
- Maintain regular follow-ups with potential and existing patients
- Build trust and ensure a comfortable, non-judgmental conversation setting

Patient Relations & Clinic Coordination
- Act as the first point of contact for patients (phone, WhatsApp, or in person)
- Schedule, reschedule, and manage appointments
- Ensure a smooth and welcoming experience for patients visiting the clinic




- Coordinate between therapists/doctors and patients to manage schedules efficiently
- Handle basic client queries and provide accurate information

Lead & Data Management
- Use lead management / CRM software to track leads, follow-ups, and conversions
- Maintain accurate patient records and appointment details
- Update daily reports on calls, conversions, and appointment status
- Ensure confidentiality and proper handling of sensitive patient information

Clinic Operations Support
- Assist in day-to-day clinic coordination and basic administrative tasks
- Ensure clinic readiness and smooth operational flow
- Support overall patient experience and clinic efficiency

Skills & Qualifications
- 1-3 years of experience in telesales, medical receptionist, clinic coordination, or similar role
- Strong communication skills (Hindi & English required)
- Empathetic and patient-focused approach
- Good organizational and multitasking abilitie

📌 Clinic Receptionist (Gurugram)
🏢 BetterPlace Health
📍 Gurugram