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Team Overview

Pilot 24*7 App & Infra support team is planned to provide better support for APAC clients

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities
- Operate under a 24x7 shift roster, ensuring uninterrupted support coverage for regional operations. The shifts would be round the clock like early morning, late night, normal HK/PH business hours for client support.:
- During bandwidth constraints/production issues or on request basis, associate might be willing to work over time based on the situation:
- Prepare a handbook of existing issues, BAU to manage independently in non-business hours:
- Recommend improving the monitoring/support process based on support analysis:
- Periodic review with regional Infra/App support & other stakeholders to improve the support process:
- Manage and coordinate customer communication, particularly during non‑business hours:




- Support production deployments, scheduled maintenance activities, and change implementation
Required Knowledge And Experiences
- Collaborate closely with global support, development, and infrastructure teams to troubleshoot, resolve incidents, and restore services
- Stay updated on system enhancements, configuration changes, and operational updates
- Participating in new client onboarding, Disaster Recovery (DR) exercises, and Business Continuity Planning (BCP) drills
- Contribute to continuous improvement by documenting procedures, identifying recurring issues, and recommending preventive measures

TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Positive, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an e

📌 /l1 IT Support (Chennai)
🏢 TransUnion
📍 Chennai